Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of royalorchidclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***y –
In general, good brushes, there is a smell small, even after washing with soapI ordered two, came in different colors, blue is tougher than pink.
S***v –
I recommend the seller good quality product.
K***v –
Comfortable
V***s –
It's okay.
L***s –
is good but could be a bit softer silicone
S***o –
Very good quality, do not scratch the skin, do not smell, recommend
M***u –
Good
I***e –
Patiko
I***. –
The quality is not very, there is a nude .. It does not affect the work of the brush. The color was sent pink. The stiffness is ok, but softer than my old one. And the length of the thick spikes is smaller than my brush. Packing is good. There was and remains a chemical smell. Delivery 3 weeks to germany.
I***y –
The brush is too hard for body washing, a sponge is much softer.
T***L –
The parcel was about two weeks. I order a second time. Packed in ordinary postal envelope with pouches. Quality is good, there is a small smell.
V***r –
For a bath-perfect!
D***c –
Good product
R***R –
Dear Seller, thank you. The full and true description of the item. I recommend everyone. A real professional. Very nice to deal with it. I will purchase more. ( I have given you positive feedback. Please, give me the feedback in response )
A***i –
I was afraid it would be a stiff plastic, but it is soft and bendable like I hoped! The brush exfoliates well and is easy to use and wash. Has a strong plastic smell. Shipping took 2 weeks to arrive. Thank you seller!
N***. –
The truth is big, it just remains to prove
F***r –
Very fast shipping,good quality
N***a –
Super!!!
A***a –
Many thanks, very fast delivery, for a long time i wanted such a brush!
M***s –
Bien
A***i –
This is my second purchase. The brushes are as described and exfoliate well. Shipping was fast (only took 13 days to arrive)! Thank you seller!
A***s –
With the seller did not communicate, the brush was weeks 3! Normal brush
T***a –
Delivery is fast. Packing in normal package
A***r –
Odorless like norms
T***. –
stinks!
R***n –
Really effective
A***a –
I order not for the first time, for a bath the ideal thing
L***r –
According to the description. I received the wrong color but it does not matter. And the smell is peculiar (essence)
N***F –
good
A***v –
The parcel came quickly. All as in the description. There is a small smell, will soon fade. Quality is good. I recommend.
N***a –
The seller sent very quickly, the delivery received, everything is super, did not even expect that so quickly will come
E***r –
The goods came, all the norms
D***a –
it's pretty rough in one side, but I use the other side anyway. works great
N***n –
Took his wife. She asked me to order more, only a different color for a change. So i liked it.
D***a –
The product is absolutely externally identical with the picture, but the smell is terrifying, i had to take it to the balcony in the hope that it will fade, the house can not be kept.
D***a –
Good silicone sponge, came quickly. the only smell, but i think after use it will pass.
V***c –
The quality of the washcloth is stiff. I hope it's worth it.
A***v –
The product corresponds to the description, the quality is excellent, there is a small smell that quickly disappeared. I recommend
Z***z –
A bit harsh side with small teeth, not for delicate skin)) and it is convenient enough to use, if you want to wash everything from yourself