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Store Policy - General Information - FAQ
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Terms and Conditions of Sale

 

Planting and Care Planting and Care information is available! Click Here!
Shipping Schedule We ship based on a pre-determined shipping schedule only. Please make sure our schedule matches your needs. Click here to check our shipping schedule.
Additional Purchases If you add additional plants to an already existing order to ship in the same shipping cycle, we can manually adjust the S&H fees to the reduced amount.  Please ask us via email before you make payment.  After you make payment, the transaction is final and we can not adjust the amount.
Ask us First! Ask us questions prior to purchasing our plants!   If you are not clear what you are buying please ask us!  This will avoid disappointment and misunderstandings.
Bare root plants ALL our plants are shipped BARE ROOT except for flasks.  Flasks are shipped as shown in sealed bottles.  If you have never ordered bare root plants, please review our plant information before you bid on our plants.  Bare Root plants are dried out prior to shipping to allow for safe passage in the mail for periods up to 15 days.  Most orders arrive within 3 or 4 days of shipping. Click here to check our shipping schedule.
Payment options Payment Options and instructions for payment are listed in here
Extreme Weather Conditions We reserve the right to hold orders when we see extreme weather conditions.
Summer and Winter time  shipping We ship our plants all year long.  We use USPS Priority Mail service.   As long as there are no extreme weather conditions like snow storms or heat waves, the USPS keeps packages in a room temperature environment.  The main risk comes delivery day.  If your plants are left outside on a porch or in a mail box where it is cold or over heated, the plants will suffer damages.  You must decide based on your location and conditions if you have any risk. We do not replace plants because of damages caused by extreme weather conditions.  Most of our customers send to a PO Box or to an address where the mail is delivered inside like an office or home where somebody can immediately accept delivery.  We will hold orders if there is any sudden changes to the local weather in your area.  Just send us mail before we ship to you!
Local Pick-ups We are located in South Florida.  We do not maintain a retail outlet as of this time.  We only sell retail via Mail order.  Pick-ups are not an option at this time.
Customer Service Customer service is available for any problem you may have.  Contact us first with any problems and we will solve it if at all possible.  We are human and do make mistakes from time to time!  Rest assured that if we do make a mistake we will correct it!
Email We answer emails within 24 hours most of the time.  our email address is orchid@royalorchidclub.com. If you do not receive a reply from us within 24 hours please resend us your message. 
Catalog We now have so many plants and sizes that we have created a text catalog of plants available on eBay that is now updated monthly.  If you would like to have a copy simply send an email to PIDlist@royalorchidclub.com and we will automatically reply to you with a copy.  Do not use this address for customer service requests as it is a fully automated reply!
My order is Missing First check inside the email I sent to you confirming your shipment.  Make sure you have waited a full 7 days prior to asking for help.  If you have waited more than 7 days, contact me right away so we may take actions to locate your package.  We have a new order processing system starting in 2005 that we use for all orders.  I will be able to give you information about your shipment and when it left our hands rather quickly.  If your ordering from Porto Rico expect a few days extra delay due to slow service offered by the USPS.
Damaged on Arrival

Once in a while it happens!  If you receive a damaged box from us, please notify your delivery carrier and open a claim on the spot.  They should give you a claim number.  Don't let them say it was not there fault.  They would not accept a damaged box from us when sent so damage can only happen if they caused it.  We often take digital pictures of each plant prior to being boxed and shipped, so we will be able to verify quickly with your claim and the original condition of the plant and box. We will replace items damaged in shipping as long as the shipping carrier gives you a claim number.  If possible take a digital picture of the box prior to opening.  After you take a picture of the damage, open and check the plants.  If they are ok then great!  If not please let me know the condition so I can direct you to save the plants or process your RMA. 

Delivery Instructions RoyalOrchidClub.com, Inc. ships live, perishable plants and products based on customer provided delivery instructions. Customers are responsible to provide a safe and deliverable destination address. RoyalOrchidClub.com, Inc. will not refund, accept returns of, or send replacement for plants or products damaged due to problems with destination delivery. Damages to plants or products caused by delays in delivery and/or unsafe delivery conditions at the destination address are the sole responsibility of the customer.
Dispute Handling Normally there are no problems that cannot be resolved between parties and are not addressed in our policy and terms & conditions of sale which are agreed to by customers prior to purchase. In the unlikely event there is a problem that is not covered in our policy or a dispute remains unresolved that requires a higher power, the customer agrees that the higher power is the PayPal dispute system. All electronic payments are processed through PayPalís credit card or banking system as it is our sole provider of electronic payments. When you purchased from our website, you agreed to the RoyalOrchidClub.com, Inc.ís terms and conditions of sale. When you made payment, you agreed to paypalís terms and conditions of payment. These agreements are binding upon both the customer and the seller. Any violation of these agreements can result in unwanted conflict and legal activities.
Claims Customers agree to make all claims for unsatisfactory plant stock in writing within Five (5) business days of receipt of shipment. Customers also agree to follow the instructions of the customer service representative to document and/or identify claims as required by RoyalOrchidClub.com, Inc. Customer agrees that no claim may be made for more than the amount paid RoyalOrchidClub.com, Inc. for the product. APPLICANT HEREBY RECOGNIZES THAT ROYALORCHIDCLUB.COM,INC. SELLS A PERISHABLE PRODUCT, AND THEREFORE ROYALORCHIDCLUB.COM,INC. OFFERS NO WARRANTY, EXPRESSED OR IMPLIED.
Returns RoyalOrchidClub.com, Inc. only accepts customer returns for approved and valid claims with a validly issued RoyalOrchidClub.com, Inc. RMA numbers. Customer agrees that RoyalOrchidClub.com, Inc. at its sole discretion and is the final authority to decide if a claim is valid. Customer agrees that RoyalOrchidClub.com, Inc. is the sole and final judge on all claims. Customer agrees that at the option of RoyalOrchidClub.com, Inc. valid claims will result in either a store credit for the original purchase price of returned plants or that a replacement plant or product is shipped to the customer. We need the plant returned to us in the original condition or an acceptable Digital photo the plant to issue store credit. We do not refund Shipping and Handling cost. Customer agrees to pay shipping and handling fees if replacement plants are shipped.
Our Photos Flower Photos of Mericlone plants are 99% accurate as the plant is produced a laboratory environment with state-of-the-art Cloning technology.

Flower photos of Hybrid plants are not very accurate as Hybrid plants produce a variety of different offspring.  We try to select the best representation of the plant we have available but it is not always correct.

Warranty Plants and Products are sold “as is” without warranty of any kind by RoyalOrchidClub.com, Inc., including any implied warranty regarding the MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non RoyalOrchidClub.com, Inc. manufactured products is given by the manufacturer or producer thereof.
Pots and Orchid Accessories We do not sell or ship orchid accessories.  Pots and orchid mix can be purchased from your local garden center for less money than the Shipping and Handling fees we would have to charge to deliver to you.  Insecticide and Fungicide should be obtained from your local garden center as different areas have different regulations and needs for these products.  Always ask your local Garden Center Expert for the best results.
Chargeback Policy The charge that will appear on your credit card statement will be “PAYPAL *ROYALORCHIDCLUB” or something similar. If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $150.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase.

RoyalOrchidClub.com, Inc. does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

RoyalOrchidClub.com, Inc. considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:

You agree that if you, the buyer, choose to do business with RoyalOrchidClub.com, Inc., and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $150 for our time responding to the matter. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected, RoyalOrchidClub.com, Inc. will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

In the event that you win the charge back with your credit card company, and have not returned our goods, RoyalOrchidClub.com, Inc. will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, RoyalOrchidClub.com, Inc. will file a report with your local police or sheriff’s department, and file a mail fraud complaint with the United States Postal Inspection Service.

Note: The customer must attempt to return any and all merchandise to RoyalOrchidClub.com, Inc. in the original condition is was shipped before attempting a chargeback. NO EXCEPTIONS!
Stolen Credit Card Purchases We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.
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